Stuck? Let’s sort it out.
Most problems are a missing permission or a switch that is off. Try these first; if that does not fix it, send us a message.
Quick fixes
The bot does not answer my commands
Make sure the bot is online on the Status page, that it can see and send messages in that channel, and that slash commands finished registering (Discord can take a few minutes after an update).
My welcome message is not sending
Open Welcome & Goodbye and check three things: the switch is on, a channel is chosen, and the bot has permission to send messages in that channel.
I cannot see my server in the dashboard
Only the server owner and people with Administrator can manage a server. If you have that and it is still missing, log out and back in so Discord refreshes your server list.
A role is not being given
The bot can only give roles that are lower than its own highest role. In Discord, drag the ScrambledBot role above the role you want it to give.
My custom command does nothing
Custom commands match the whole message exactly (capital letters do not matter). Type only the trigger, with nothing before or after it.
Message the team
Join our Discord support server for questions, suggestions, or help. Include the relevant Discord user or server ID, but never passwords or tokens.
Contact support on Discord